ybajee Responsible Gaming
Gaming should be entertainment — not a source of stress. ybajee provides every player in Bangladesh with the tools and information needed to stay in control at all times.
Adults Only — 21 Years and Above
ybajee is strictly for players aged 21 and above. Age verification is carried out during registration and may be repeated at any time.
Gaming That Stays Fun
At ybajee, we believe that online gaming — whether it is cricket betting during the BPL season, spinning slots, or enjoying a live Teen Patti table — should always be an enjoyable leisure activity. The moment it stops being fun and starts causing financial strain, emotional distress, or conflict at home, it has crossed a line that no game is worth crossing.
We serve players across Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar, and we take our responsibility to every one of those players seriously. Responsible gaming is not a legal checkbox for ybajee — it is a core part of how we operate. That means giving you real tools to manage your play, honest information about the risks of gambling, and a direct line to support whenever you need it.
This page explains the protective tools available on your ybajee account, the warning signs of problem gambling, and how to get help if you feel that your gambling is becoming difficult to control. All players are encouraged to read this information carefully and to reach out to our support team at any time — 24 hours a day, 7 days a week — if they have concerns.
⚠️ Important Reminder
Gambling involves real money and financial risk. Never bet more than you can comfortably afford to lose. Do not use gambling as a way to recover money you have already lost. Past results do not predict future outcomes in any game of chance.
Your Protection Tools
Every registered ybajee player has access to the following responsible gaming tools. You can activate or adjust any of these by contacting our support team at [email protected]. There is no waiting period to apply a restriction — all limits take effect immediately upon confirmation.
Deposit Limits
Daily · Weekly · Monthly
Set a maximum amount you can deposit into your ybajee account within a chosen time period — daily, weekly, or monthly. Once your limit is reached, no further deposits are accepted until the period resets. You can reduce your limit at any time with immediate effect. Increases to a deposit limit require a 7-day cooling-off period before they take effect, giving you time to reconsider.
Session Time Limits
Manage How Long You Play
Set a maximum session length so that ybajee will automatically notify you — or log you out — when you have been playing for a specified duration. Time limits can be set in increments of 30 minutes up to 8 hours. This tool is especially useful for players who find it difficult to track how much time they spend on the Platform during late-night sessions.
Loss Limits
Cap Your Losses Per Period
Define the maximum net loss you are willing to accept in any given day, week, or month. When your losses reach the threshold, your account is automatically restricted from further betting activity for the remainder of that period. Like deposit limits, reductions take effect immediately, while increases require a 7-day review period.
Time-Out (Short Break)
24 Hours to 6 Weeks
If you feel you need a short break from gambling, a time-out temporarily suspends your account for a period you choose — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and withdrawals remain available. Time-outs take effect immediately and cannot be reversed before the chosen period expires.
Self-Exclusion
6 Months · 1 Year · 5 Years · Permanent
Self-exclusion is a stronger measure for players who believe their gambling has become a serious problem. You can request exclusion for a minimum of 6 months, 1 year, 5 years, or permanently. During self-exclusion your account is fully closed, you will be removed from all ybajee marketing lists, and you will not be permitted to open a new account. Permanent self-exclusion cannot be reversed under any circumstances. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
Reality Check Reminders
Stay Aware While You Play
Enable periodic pop-up reminders that display how long you have been playing in your current session, your net session result, and the option to take a break or continue. Reality checks can be set to appear every 15, 30, or 60 minutes. These prompts are designed to interrupt the flow of play just long enough for you to make a conscious, informed decision about whether to continue.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many players do not realise there is an issue until it has already had a significant impact on their finances, relationships, or mental health. The following signs may indicate that gambling is becoming a problem. If several of these apply to you, we strongly encourage you to use the self-exclusion or time-out tools above and to reach out to our support team.
Quick Self-Assessment
Ask yourself the following questions honestly. This is not a diagnostic tool, but your answers can help you decide whether it is time to seek support.
Reflect on the past 30 days of your gambling activity:
Have you spent more money on gambling than you originally planned?
Have you borrowed money or sold possessions in order to gamble?
Have you felt restless, irritable, or anxious when trying to cut down or stop gambling?
Have you missed work, study, or family commitments because of gambling?
Have you felt guilt or shame after a gambling session?
Have you tried and failed to stop or reduce your gambling more than once?
How to Get Help
If you believe your gambling is causing harm to yourself or those around you, taking action early makes a real difference. Here is what to do:
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1
Contact ybajee Support Immediately
Email [email protected] with the subject line "Responsible Gaming Help". Our team is available 24/7, Bangladesh Standard Time (UTC+6), and will respond within 5 business hours. We can activate a time-out or self-exclusion on your account the same day.
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2
Request a Self-Exclusion or Time-Out
Tell our support team which protective measure you want and for how long. All restrictions take effect immediately upon our confirmation email. You do not need to provide a reason — your request is processed without judgement.
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3
Talk to Someone You Trust
Whether it is a family member, a close friend, or a community elder, sharing what you are going through is an important step. Problem gambling often worsens in isolation. You do not need to face it alone.
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4
Review Your Financial Situation
If gambling has led to debt, consider speaking with a financial counsellor. Many banks operating in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, and City Bank — offer financial guidance services. Addressing debt early prevents the cycle from continuing.
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5
Seek Professional Support if Needed
Mental health professionals and counsellors can provide structured support for gambling-related issues. If you or someone you care about needs professional help, please seek guidance from a qualified healthcare provider in your area.
ybajee Responsible Gaming Support
Our dedicated responsible gaming team is here to help every player in Bangladesh stay safe. Contact us any time — there is no judgement, no pressure, and no waiting.
Available 24 hours a day · 7 days a week · Bangladesh Standard Time (UTC+6)
Protecting Young People
ybajee operates a strict 21+ only policy across the entire Platform. We use age verification checks during the registration process, and we reserve the right to request proof of age from any player at any time. Accounts found to belong to individuals under 21 years of age are closed immediately and any deposited funds are returned.
If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to gambling sites:
Use Device Passcodes
Secure your phone or tablet with a PIN, fingerprint, or face lock that younger household members do not have access to. Never save your ybajee login credentials in a shared browser profile.
Enable Parental Controls
Both Android and iOS devices offer built-in parental control features that can restrict access to gambling-related websites and applications. Enable these settings on any device that may be used by minors.
Always Log Out After Playing
Make it a habit to log out of your ybajee account after every session, especially on shared devices. Do not rely on browser session expiry alone to protect your account from unauthorised access by other household members.
Play Smart, Stay in Control
When gambling is kept in its proper place — as entertainment within a set budget — it can be a genuinely enjoyable experience. Explore the ybajee Casino lobby, read our FAQ for account guidance, or visit your account settings to set up your protective limits today. 21+ only.