ybajee Frequently Asked Questions

Creating an account on ybajee takes less than three minutes. Visit the ybajee Login page, click the registration option, and fill in your name, mobile number, date of birth, and a secure password. You will receive a one-time verification code on your mobile number to confirm your registration. Once verified, your account is active and you can make your first deposit immediately. You must be at least 21 years old to register.

ybajee requires standard Know Your Customer (KYC) documents to verify your identity. You will typically need a copy of your National Identity Card (NID) or passport, and proof of address such as a utility bill or bank statement dated within the last three months. Documents can be submitted as clear photo uploads directly from your phone. Verification is usually completed within 24 hours of submission.

No — ybajee allows strictly one account per player. Duplicate accounts are a violation of the Terms & Conditions and will result in the closure of all associated accounts and forfeiture of any bonus funds. If you have forgotten your login credentials, use the password reset function on the ybajee Login page or contact support at [email protected] for assistance rather than registering a new account.

You can reset your ybajee password directly from the login page by clicking "Forgot Password" and entering the mobile number or email address linked to your account. A reset code will be sent to your registered mobile number via SMS. Enter the code, set a new password, and you will regain access immediately. If you no longer have access to your registered mobile number, contact [email protected] with your account details and a copy of your NID for manual verification.

To permanently close your ybajee account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be returned to your verified withdrawal method before the account is closed. If you are closing your account due to gambling concerns, we strongly recommend requesting self-exclusion instead — see the Responsible Gaming section below for details.

bKash deposits on ybajee are credited to your account instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your ybajee balance within seconds. In rare cases during peak traffic periods, credits may take up to 5 minutes. If a deposit is not reflected after 10 minutes, take a screenshot of your bKash transaction confirmation and contact [email protected] for a manual review.

The minimum deposit on ybajee is ৳200 BDT for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit set by ybajee, though your individual mobile wallet or bank may impose its own daily transfer limits that apply independently.

The minimum withdrawal amount on ybajee is ৳500 BDT regardless of the withdrawal method chosen. Withdrawals are processed to the same payment method used for your most recent deposit, which helps ensure security and prevents money laundering. If your preferred withdrawal method has changed, contact support to update your verified payment details before submitting a withdrawal request.

Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours of approval. Rocket and Upay withdrawals usually arrive within the same business day. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Sonali Bank, or City Bank may take 1 to 3 business days depending on inter-bank processing schedules. All withdrawal requests go through a security review first, which is normally completed within 30 minutes during staffed hours.

ybajee does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or your bank may apply their own transaction charges in accordance with their standard fee schedules. ybajee has no control over third-party provider fees. We recommend checking your wallet or bank's fee structure before initiating a transaction if you want to avoid surprises.

Yes, Nagad is fully supported as a deposit and withdrawal method on ybajee. The process is identical to bKash — navigate to the deposit section in your account, select Nagad, enter the amount, and complete the payment from your Nagad wallet using the payment reference provided. Nagad deposits are credited instantly. Nagad is a popular choice among players in Dhaka, Sylhet, and Rajshahi due to its wide agent network across Bangladesh.

Betting on Bangladesh Premier League (BPL) matches on ybajee follows standard cricket betting rules. You can place bets on match winner, top batsman, top bowler, total runs, over/under markets, and live in-play markets while the match is in progress. All bets are settled based on the official result declared by the relevant cricket board. Abandoned or rain-affected matches where fewer than the required overs are completed are typically voided and stakes returned.

Yes, ybajee covers major international cricket tournaments including the IPL, ICC T20 World Cup, ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets are typically published 48 to 72 hours before match start and expand as the match approaches. Live in-play betting is available for most marquee fixtures. The ybajee cricket section is updated in real time during active tournaments so you never miss a market.

All slot games on ybajee use certified Random Number Generator (RNG) technology, which means every spin outcome is independently random and cannot be predicted or manipulated. Games are supplied by established providers including Pragmatic Play, NetEnt, and Microgaming, all of which undergo regular independent audits for fair play. The Return to Player (RTP) percentage for each slot is published in the game information panel before you start playing.

RTP stands for Return to Player and is expressed as a percentage — for example, a slot with 96% RTP will theoretically return ৳96 for every ৳100 wagered over a very large number of spins. This is a statistical average calculated over millions of rounds, not a guarantee for any individual session. Higher RTP slots give you a slightly better theoretical return over the long run, but short-term results vary significantly due to the random nature of each spin.

Yes, ybajee is fully optimised for mobile play on both Android and iOS devices. The entire platform — including cricket betting, live casino tables, slots, and crash games — is accessible directly through your phone's browser with no app download required. The mobile experience is designed for Bangladesh players using standard smartphones and runs smoothly on mid-range Android devices common across Dhaka, Chittagong, and other cities.

ybajee offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus amount and percentage match are displayed on the promotions page at the time of registration, as offers are updated regularly. To claim the welcome bonus, you must opt in during the deposit process — bonuses are not applied retroactively. The welcome bonus is available to players from all regions of Bangladesh and is credited in BDT to your bonus wallet immediately after the qualifying deposit clears.

Wagering requirements specify how many times you must bet your bonus amount before it converts to withdrawable real-money funds. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before you can withdraw the bonus-derived winnings. Different game types contribute differently — slots typically count 100%, while live casino games and sports bets may contribute at a lower rate. Check the specific bonus terms in your account for the exact contribution percentages.

Yes, all ybajee bonuses carry an expiry period, which is stated in the individual bonus terms at the time of the offer. If you do not complete the wagering requirements within the stated period — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings are removed from your account automatically. Your real-money balance is never affected by bonus expiry. It is important to review the specific terms of each bonus before claiming it.

Free spins are offered by ybajee as part of specific slot promotions, seasonal campaigns — for example around Eid, Pohela Boishakh, or BPL season — and as part of loyalty rewards for regular players. Free spin winnings are usually subject to a wagering requirement before they can be withdrawn. The eligible game or games for each free spin offer are specified clearly in the promotion details. Keep an eye on the promotions page in your ybajee account to catch current free spin offers.

ybajee rewards loyal players through an ongoing loyalty program where your betting activity earns points that can be redeemed for bonus credit, free spins, or other perks. The more you play — across cricket betting, slots, or live casino games — the higher your loyalty tier and the better the rewards available to you. High-volume players may be invited to a dedicated VIP tier with personalised account management and exclusive promotions. Full details are available in the promotions section of your ybajee account.

ybajee is a safe and internationally operated platform that uses 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held in segregated accounts and are not used for operational costs, ensuring your balance is secure regardless of platform activity. ybajee is committed to fair play, with all games supplied by audited providers and RNG certification maintained independently. We treat every player's security and privacy as a non-negotiable priority.

The minimum age to register and play on ybajee is 21 years old. This is a firm policy with no exceptions. Age is verified during the KYC process, and ybajee reserves the right to request proof of age at any time. Any account found to belong to a person under 21 years of age will be immediately closed and any deposits refunded. We take underage gambling seriously and have implemented multiple safeguards to prevent it.

To self-exclude from ybajee, email [email protected] with the subject line "Self-Exclusion Request" and specify the period you want — 6 months, 1 year, 5 years, or permanently. Self-exclusion takes effect immediately upon confirmation and your account will be closed, your balance secured, and your details removed from all marketing communications. Permanent self-exclusion cannot be reversed. For shorter breaks, a time-out of 24 hours to 6 weeks is also available. Full details are on the Responsible Gaming page.

Yes, ybajee offers daily, weekly, and monthly deposit limits that you can set at any time by contacting [email protected]. Once a deposit limit is active, no further deposits beyond that threshold are accepted until the period resets. Reducing your limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to give you time to reconsider the change. Deposit limits are one of several responsible gaming tools available to all ybajee players.

ybajee protects your personal and financial data using industry-standard 256-bit SSL encryption on all data transfers between your device and our servers. Sensitive payment information is never stored on ybajee servers directly — transactions are handled through secure payment gateways. Access to your account is protected by your password plus optional two-factor authentication. ybajee will never share your personal information with third parties except as required by law or fraud prevention obligations. Full details are in our Privacy Policy.

If you suspect that someone else has accessed your ybajee account without your permission, contact [email protected] immediately with the subject line "Suspected Unauthorised Access". Our security team will temporarily freeze the account, review recent login activity, and help you regain secure control. Change your password immediately if you still have access. Never share your login credentials with anyone, including people claiming to be ybajee staff — our team will never ask for your password.